Refund Policy

1. Price and performance terms

The price, access period, programme and technical requirements of each course are shown on its page and at checkout before payment. Prices are in the currency displayed and include applicable taxes. Access is personal and begins on the date stated in your order confirmation.

2. Cancelling before you start

You may cancel within 14 calendar days after payment, before the access period begins or before you open the course materials, and receive a full refund.

3. Refunds after access

Once the materials have been opened, the service is treated as performed. A refund is then issued if the course was not delivered, differed materially from its description, or the law requires it.

4. Subscriptions and auto-renewal

Plans run for the monthly or yearly term shown at checkout and renew automatically at the end of each term at the then-current price. Payment is taken at the start of every term. You may stop renewal at any time in your account or by email; it applies from the next term. No partial-period refunds, except where the law requires them.

5. How to request a refund

Email contact@lsuminda.com from the address used for the purchase, stating your order number, payment date and reason. We reply within 5 business days and, where a refund is due, return it to the original payment method within 10 business days.

6. Complaints and courts

You may complain to the State Service of Ukraine for Food Safety and Consumer Protection (Derzhprodspozhyvsluzhba) or apply to a court. This policy does not limit those rights.

7. Results and affiliation

We do not guarantee scores, pass results or admission outcomes and are not affiliated with the NMT administrator. Any figures shown are examples, not promises.

8. Legal basis

• Закон України «Про захист прав споживачів» № 1023-XII від 12.05.1991
• Закон України «Про електронну комерцію» № 675-VIII від 03.09.2015
• Закон України «Про захист персональних даних» № 3993-IX від 16.11.2023
• Закон України «Про рекламу» № 270/96-ВР від 03.07.1996